Shipping and Returns

We ship throughout New Zealand and Worldwide and offer reliable delivery on all orders.

Shipping Rates:
Shipping costs are automatically calculated at checkout based on your order size and delivery address. You'll see the final shipping rate before you confirm your purchase.

You’ll receive a tracking link via email once your order is on its way.

IMPORTANT NOTE: Some countries may require the payment of import duties, customs duties or other taxes before permitting the entry of goods. It is your responsibility to check and comply with any such restrictions or requirements in place in the country specified in your delivery address.

Returns
We will happily accept goods in original condition with the garments tags attached for a exchange within 30 days of your purchase date. 

Please first contact us by email detailing your problem, info@dfsouvenirs.co.nz or call our Christchurch store on +64 3 379 8670 and specify your original order number and the items you would like to replace them with. Please ensure you return your parcel with the senders address and the KnitwearNZ return address and ensure it is visible on the outside of the parcel. 

Address: KnitwearNZ c/- DF Souvenirs, 99 Cashel Street, Christchurch 8011, NEW ZEALAND

Customers are responsible for shipping and handling charges for returns to us and return postage for exchanged items back to you. 

Refunds
Refunds are given at the discretion of management, so please choose carefully